Business Operations Manager - Telco

About the Role

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities

• Own and manage end-to-end business operations for Telecom VAS products and services.
• Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
• Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
• Monitor operational performance, identify issues proactively, and drive timely resolution.
• Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
• Manage operator onboarding, service launches, and ongoing operational requirements.
• Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
• Drive process improvements to enhance operational efficiency and customer experience.
• Ensure adherence to SLAs, governance frameworks, and business commitments.
• Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
• 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
• Proven experience in managing telecom operator relationships and business operations.
• Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
• Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills

• Business Operations ManagementTelecom VAS Domain Knowledge
• Stakeholder & Client Management
• Account ManagementService Delivery & Operations Excellence
• Problem Solving & Analytical Thinking
• Cross-functional Collaboration
• Reporting & Performance Monitoring
• Excellent Communication and Relationship Management Skills

Preferred Experience

• Experience working with telecom operators and managing operator-led business initiatives.
• Exposure to CRBT and other digital telecom service ecosystems.
• Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like

• Smooth and efficient execution of telecom business operations.
• Strong stakeholder relationships and operator satisfaction.
• Timely delivery of operational commitments and service launches.
• Continuous improvement in operational performance and business outcomes.