Consultant - Payment Operations

About the Role

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

Key Responsibilities

• As an Consulant in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
• Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
• Onboard new Institutional, SME, and enterprise clients on Nium's platform.
• Monitor, investigate, and resolve payment processing issues.
• To verify statements for various banks and currencies before reprocessing or refunding transactions.
• Creating monthly Invoices for clients and tracking their settlement.
• Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
• Work with Account Managers and Customer Service teams to resolve customer complaints.
• Publish MIS reports to the management and internal stakeholders.
• Organize workflow to meet department objectives.
• Work with Product and Technology teams to improve process efficiency and automation.
• This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements

• Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
• Can prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal and communication skills.
• Demonstrates ability to work with a high degree of quality.
• Demonstrates strong problem-solving/Issue Resolution skills.
• Hands-on experience in MS Office and tools within it.
• Possesses Behavioural competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.