ITS_Team Lead

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities

Supervise and mentor team, fostering a collaborative and high-performance work environment.

Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?

Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?

Maintain compliance with organizational standards and regulatory requirements.?

Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?

Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

Educational qualification

Bachelor’s degree in Computer Science, Information Technology, or a related field.?

Experience

9 years of experience in IT Support Services.?

ITIL certification is highly desirable.?

Experience in managing a team of 20 or more associates.

Mandatory/requires Skills

• ITIL Framework: In-depth understanding and application of ITIL principles and practices.?
• Incident Management: Proven experience in managing and resolving incidents promptly.?
• Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?
• Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?
• Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

Soft Skills

• Leadership: Ability to lead, motivate, and develop a team effectively.?
• Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?
• Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?
• Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?
• Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills

Experience in a large-scale IT environment supporting diverse technologies and user groups.?

• Familiarity with IAM, ticketing tools and technologies.?
• Knowledge of scripting languages for automation purposes.