LOT Lead - Service Management

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities

Own end-to-end delivery and product management of ServiceNow products, AI development and Strategic ITSM initiatives.

• Be accountable for service levels (SLAs, availability, user satisfaction), and drive AI use cases from proof of concept to rollout within AI governance and security requirements.
• Lead the receiving teams through the service transition: knowledge transfer, reverse shadow, readiness sign-off and hyper care.
• Lead, hire and develop team leads, developers, L2 engineers and contractors, building India as a ServiceNow and AI competence center.
• Manage the contracting partner, budget and stakeholders, reporting delivery, service and financial status to the tribe lead.

 

Educational qualification

Bachelor’s or Master’s degree in computer science, Information Technology?

Experience

• 15+ years of experience in IT, technology operations, service management, digital transformation or related areas.
• Significant experience in leading complex transformation initiatives across multiple teams, functions or regions.
• Strong understanding of ITSM processes and their integration, Infrastructure, Applications and digital services.
• Proven experience transforming operating models, ways of working, governance or organizational structures.
• Demonstrated experience working with senior management and influencing stakeholders across organizational boundaries.
• Experience translating technology opportunities into business outcomes and measurable value.
• Experience leading global or multi-regional initiatives in a complex enterprise environment.
• Strong understanding of AI, automation, analytics and their application to technology/service management.
• Leadership Competencies:  Strategic Thinking, Transformation Leadership, Business Orientation, Influencing & Collaboration, Innovation Mindset and People Leadership

Mandatory/requires Skills

Strong knowledge of IT service management and transformation frameworks, with certifications such as, ITIL V4

Preferred Skills

AI, Digital Transformation, AIOps or Cloud certifications are an advantage

Manual PANF# Excel - BD/PA-SM_US_India_123