Sr. Associate Account Management

Agent – Mail Operations (2+ Years Experience)

Role Summary

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

 

 

Key Responsibilities

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Required Skills & Qualifications

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Hands-on experience with Splunk for log analysis 
• Strong analytical, investigative, and problem-solving skills
• Ability to work in shifts within a 24x7 environment

All your information will be kept confidential according to EEO guidelines.